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Firstsource Solutions

Engaged Employer

Unsupportive Leadership - Provider Recruiter Firstsource Solutions Employee Review

1.0
Apr 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Company Offered Remote Work For Some Employees.

Cons

- Cannot use PTO for 1st year. - Overworked Employees. - Leadership Micromanages. - Does Not Allow Time Off For Non-Gestational Parents After Birth Of Child. - Operations Managers Verbally Abusive To Staff Members.

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Firstsource Solutions Response
4y
Thank you for sharing your feedback. Our business is a fast-paced customer service environment which can sometimes feel intense, and we continuously strive to make the process better. We pride ourselves on having a strong work culture where our leadership teams provide the support and guidance needed by all of our employees. Your comments are in stark contrast to what we work so hard to provide. We provide a competitive compensation package and offer a wide range of benefits including work-life balance and paid time off for our employees. The employee benefits and time off are continually being reviewed based on market trends, and adjustments are made. We are sorry to hear your time with us was not a positive one. We wish you all the very best in your future career.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
17h
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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