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Firstsource Solutions

Engaged Employer

Claims Processor - Anonymous employee Firstsource Solutions Employee Review

1.0
Aug 3, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Casual dress, flexible hours, good coworkers.

Cons

Claims processors are paid per claim, which would be great, except when you are making too much money, they cut the amount per claim. They do not tell you this before you start! You're told you ramp down after training, but they can and do cut the pay any time they want. There is a range based on your accuracy which is fine, but they frequently cut the base rate across the board. Also, some days we ran out of claims and I worked 2 hours, sometimes I'd go in and be told I had a minimum of 2 hours overtime required.

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5.0
Dec 4, 2025
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Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
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Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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