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Firstsource Solutions

Engaged Employer

Mentally draining, soul destroying - Customer Sales Advisor Firstsource Solutions Employee Review

2.0
Sep 2, 2015
Recommend
CEO approval
Business Outlook

Pros

You'll meet some good friends, training is easy as you get paid to do not much of anything for 3 weeks.

Cons

Pay is way too low for the work that you do. Incentives are basically non-existent. No call swings just constant calls with unhappy customers 10 hours a day with a one hour unpaid break.. You only get allocated so much time that you can take off from your 28 days per year each month. You must book in well in advance, no real work/life balance. They are obsessed with stats, your timing on calls and after calls, hold times etc , your bathroom breaks are not paid and they are timed and they will pull you for the smallest thing and extend your probation for nothing at all with no real explanation as to why. They will never praise you for anything and the management won't help you much with anything you bring up. HR don't care about you at all.

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Firstsource Solutions Response
9y
Thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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