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Firstsource Solutions

Engaged Employer

Terrible - Fraud Agent Firstsource Solutions Employee Review

1.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Started out OK and the people are great

Cons

Upper management take advantage far too often and blame this on the client, rarely ever paid correctly, virtually no benefits, not even able to read our contract, managers appointed by bootlicking

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We value open communication and are committed to addressing concerns raised by our team members. We understand the importance of fair compensation and accurate payment. We actively review our payment processes to ensure accuracy. We believe in a workplace where mutual respect is at the core of our values, we treat our staff with the same care and consideration that we expect them to extend to our customers. We understand that a contract of employment is a partnership based on fairness and collaboration, not a form of exploitation. We appreciate the dedication of our team members, and we are dedicated to fostering a work environment where everyone feels valued and supported in their professional journey

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
6d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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