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Firstsource Solutions

Engaged Employer

Good Supervisors - Claims Examiner Firstsource Solutions Employee Review

3.0
Mar 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible with decent support and available training when needed

Cons

Pay can be erratic because it's actually a matrix you get paid by the piece and you don't get paid for down time.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you appreciate the great pay, and the positive environment created by our managers and staff. We understand that dealing with challenging customers can be a significant aspect of the job, and it is essential for meeting our business requirements. We’re pleased to hear that you appreciate the flexibility, support, and training provided. We understand your concern about the erratic nature of pay due to the piece-rate system and the lack of compensation for downtime. While the pay structure is in line with company standards, we recognize the need to ensure that it meets the expectations and needs of our employees.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
3d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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