employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Unsatisfactory Employment - Eligibility Specialist Firstsource Solutions Employee Review

2.0
Jan 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The initial training was fine.

Cons

Management doesn't respond. Once on site the training moved again and again. I only had one positive experience of all 3 locations. I only had 3 days of in office with a trainer and was told it going be cut and moved onto my hospital location at the time. I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate. People taking 40m breaks, etc. There was no structure. I had no access to emails or systems for 2 weeks. I wasn't paid for my last day as well as they controlled my timesheet.

avatar
Firstsource Solutions Response
1y
Thank you for your valuable feedback. We are sorry to hear of your experience and take comments like yours seriously when reviewing our core structures. As an organization, we are committed to fostering an environment where every FirstSource can thrive. With curated training and work structures, a dedicated HR team, and policies put in place for seamless work management, we pride ourselves in being advanced in our operations. Although this does not sound like your experience, we hope that these concerns were brought to your HRBP to be addressed and properly handled. Thank you for the hard work and effort you put in during your time as a Firstsourcer. We appreciate your review and wish you the best in your future endeavors.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

avatar
Firstsource Solutions Response
3d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All