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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Work culture - Process Lead Firstsource Solutions Employee Review

      4.0
      Jul 31, 2025
      Process lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      FSL makes a "best" job for work-life balance, including flexible work shift/arrangements, company culture and the nature depending on client and employee stand points, work from home facilities and best work environment at office!

      Cons

      at some point work culture for work from home team left aside which brings low employee engagement & morale, as well as higher rates of absenteeism & presenteeism

      avatar
      Firstsource Solutions Response
      10mo
      Thank you for your thoughtful feedback. We’re delighted to hear that you value FSL’s focus on work-life balance, flexible work arrangements, positive company culture, and supportive office environment. We acknowledge your observation regarding employee engagement for work-from-home teams. Our aim is to strengthen engagement across all work models, fostering a unified and positive experience for everyone.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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