Software Support Analyst (client services) - Client Service Representative Fiserv Employee Review

3.0
Sep 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent Pay and Benefits and time off. Loved the group that I worked with.

Cons

The client services group is going thru many changes and restructuring which has been very painful. Knowledge based articles will take years to build up to benefit this group. In the meantime, management thinks you can throw anyone on the phone and provide great service to the client. Gone are the days where you can call in and get answers in a timely fashion and from someone who actually knows the product. It will be a crap shoot once Core's start being consolidated together.

Explore other reviews about Fiserv

5.0
May 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This is a Good Place to work

Cons

Work - life balance is minimal

4.0
Oct 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay is decent, great team mates

Cons

New CEO is ravaging the company from inside out. Layoffs, frozen job postings, and revoking all WFH privileges.

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