Steer Clear - Anonymous employee Fiserv Employee Review

Fiserv had found its sweet spot in functionality, performance and collaboration before the First Data Merger. After the merger, it is a total nightmare. Long-term associates were let go (even during a quarantine) and contractors are being brought in to replace them. Contractors are getting screamed at for not meeting expectations because they can't do the job that the long-term associates did. Unreal. Fiserv didn't buy First Data, First Data has taken over Fiserv and it is being ran into the ground by bitter old men who never listen to the people doing the work and make uninformed decisions that make no business sense. It is unbelievable. The company used to be amazing but I see no way it will recover from this as many of the long-term brilliant associates have all been laid off in massive numbers, many just because they were remote and First Data decided remote associates are worthless. Clients should run far away as soon as their contracts are up for renewal because their service levels will continue to tank.