I hate it here - Anonymous employee Fiserv Employee Review

1.0
May 16, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is good for my level of experience and job title. I like my direct team.

Cons

Where do I begin? If I can save one innocent soul from joining this company, then I’ve done my job. I joined last year and I regret it almost every day. Tracking Software: once I joined, tracking software called Sapience was installed on my laptop. It is marketed as a “productivity” application, but it is just used as a Big Brother spy app. The things it tracks are freaky, tracking down to the second the time that you spend on each website and app on your computer. The scary part is that all of this data is available to your manager, and I assume more senior level people to spy on you. It’s just uncomfortable. Upper Level Management: the CEO is just terrible. He has absolutely no regard for the employees’ well-being. Tone deaf emails are sent each week saying how much they care about us, but the C-Suite only cares about the stock price. Forced Return to Office: many employees were hired as remote employees. Before covid, there were several small offices, and during covid, these offices were closed and employees located at these offices were told that they could work remotely indefinitely. This past year, all remote employees (some of whom were remote by no fault of their own) were told that they must either relocate to their new “innovation center” in New Jersey or be fired. The hilarious part? The “innovation center” isn’t even finished being constructed. So for those who have already packed up their life and moved to NJ, they’re still remote until who knows when. For those who are already close to a “hub” location, they must go into office because badge swipes are recorded and reported. Vaccine Mandate?: the covid vaccine was mandated in order to return to office. Those who did not get the vaccine and could not get an exemption were let go from the company. Last week, an announcement came out that vaccines were no longer required for employees, so everyone who was fired back in December for not getting the vaccine were fired truly for no reason. They just needed more people gone to improve our bottom line number. I guess covid is over in management’s eyes! Brain Drain: because of the mass exodus and forced exits, so much knowledge is being lost. People who worked here 10+ years are leaving. People who worked here 6 months are leaving. It’s so hard to learn because everyone is too busy to train you. No Morale: the bottom line is that no one wants to actually work here. There is absolutely no culture. No one wants to be in the office because teams are scattered across the world, so sitting in a freezing cold office filled with fluorescent overhead lighting is pointless. There is no benefit to being in the office. With the current job market, please consider looking elsewhere. I wish I read these reviews before joining.

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5.0
Jun 10, 2026
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Pros

Great team atmosphere, bonus, pay

Cons

Long work hours at times

4.0
Oct 2, 2021
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Pros

Pay is decent, great team mates

Cons

New CEO is ravaging the company from inside out. Layoffs, frozen job postings, and revoking all WFH privileges.

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