Pros
Flex time and work from home, though it sounds like they are getting rid of both. The vision insurance is actually a pretty good deal, the company they go through is difficult to work with though. Relaxed dress attire.
Cons
If you’re a disputes analyst, you get somewhat better training. If you’re a fraud analyst, good luck. They train you on irrelevant information then throw you to the wolves. Not only is their training terrible, so is the PTO. 10 vacation days and 8 sick days, and you better use the days because you don’t get to keep them. Depending on who your supervisor is, they’re either an insane micromanager or you will have a conversation with them once in a blue moon. Frequent issues with their programs that are used, and they track how much you “work” with a program that tracks clicks and key strokes.