2.0
Jun 10, 2015
Current employee
Dublin, OH
Recommend
CEO approval
Business Outlook
Pros
It's a job, you're eligible for insurance on the first day, they have a cafeteria where you just pay $15 a week to eat for the entire week.
Cons
Training is insufficient, the ones training even say they know this but nothing is done to change the problem. You learn from being placed in your position, told to find the answer to problems (while the caller is put on hold mind you) by searching in the systems KC; knowledge community and then you're held accountable if you don't make the correct resolution due to the difficulty of finding the answer.