Pros
The managers (first and second level) are usually pretty good. I've not had any bad experiences with direct managers and in fact some are really really caring and great people (Usually those who were around before Frank) and to those I say Thank you. I've had almost no problems scheduling time off or using PTO for various reasons. The pay is decent or competitive on the low end and usually get consistent pay increases (albeit low single digit % which doesn't cover inflation) even during bad times when other companies are laying off (though they did some of that too). Some of the locations are pretty nice and the cafeterias have decent variety and decent food. Good/Decent products to work with (albeit aging) and quite the variety to be honest. The clients and colleagues are almost always great people to work with so that's been a pleasure. Fiserv experience used to look good on resumes, not sure if that holds anymore.
Cons
The Cons are many but mostly things that are either typical with large companies or as of the last few years (read new management or ESG related). Moral is the lowest I've ever seen it and the lip service emails about being happy and improving moral don't do it and in fact do the opposite. Benefits like insurance are so expensive I couldn't even use them. The compartmentalized nature of information silos makes it hard to work across departments. Clients really are suffering under the recent changes to fiserv and I hear it all the time from them. We have spyware (Sapience) on our computers watching us all the time and all access to everything is so locked down you can barely even work. When you can everything is so slow because of the bloatware (even on new machines). Pay doesn't increase very much. Work from home has been consistently taken away and the offices in any sort of metro area are Packed with people to the point of common areas are being converted to desk space which looks and feels janky and there's not even enough parking. When I started lots of people were remote and hired that way. Offices were viewed as go in if you want to and you'll have an unassigned seat and plenty of parking to use but all of that has changed. Remote employees are treated as red headed step children and given the ultimatum of return to office or find and new job. The sad part is they say it's so we can work together better but the funny part is that the locations they want us to move have zero team members so we'd be doing remote stuff and teams calls etc anyway. I don't know how they say it with a straight face. They are offering relocation benefits but its meager if you own a home or understand finance in the least and Allah help you if you currently live in a low tax/cost area currently. Top down decisions seem to be for the benefit of stock price only (share holders are more important than employees and yes I understand there has to be a balance). Frank makes over 16 million a year in stock alone so you can see where the incentives really are for him and the rest of the well paid board. Which by the way, frank wouldn't even move to Brookfield so he had to open an office close to him in NYC. So its a do as I say but not as I do sort of thing (great way to lead). There's a lot of fickle decision making about direction on many products and you never know what the next day will bring. Some things phased out but then to be reversed the next day once someone did the math on cost. Basically it seems like management flies by the seat of their pants instead of doing good up front analysis before bringing it to the masses which leaves a lot of uncertainty. But hey they're real sure to tell us when frank is on cnbc ringing the nyse bell or some other goofy stunts. ESG stuff, daily emails and desktop backgrounds about everything you can imagine that's not work related (all sex orientation and race related). Bringing up sensitive topics so much seems to divide people rather than bring them together as one team/org so it just seems like political pandering rather than actually doing something good for the specific groups. Perhaps they want people in groups so they don't get on the same page about how bad things are getting. Lots of hiring from offshore so Americans will have a hard time competing with different salary requirements (because cost of living here) etc so expect serious competition and the work isn't always as good as what Americans can do especially for American institutions and clients. There have been numerous layoffs since the reverse takeover by FirstData and tons of knowledge has been lost and those remaining are expected to pick up the slack or else. Hardware, given its a tech company, is rarely updated (laptop and server equipment) and upgrades for sun-setting OS etc are only done when its the very last minute and even then its only done because the maintenance costs get too high and it seems management can't seem to plan for this. All of the fortune best company to work at type of accolades must be bought and paid for unless they're using data from when Jeff was here. Speaking of Jeff, there has been an ever revolving door of employees since Jeff Yabuki was forced out and everyone misses him as he was a great CEO and kept a nice balance of employee satisfaction and stock price. We all worked as a team with little division and got the job done and at the end of the day I think work culture and everything else was 100% better. There are probably a lot more things that could be said for cons but this is getting long and you get the point. Look elsewhere.