Don't fall for the hype! Horrible management, no teamwork, disrespectful, favoritism - Customer Experience Management Five Below Employee Review

1.0
Aug 5, 2018
Recommend
CEO approval
Business Outlook

Pros

The customers and co-workers. My pay, although it was $1.00 less than i was quoted, which was going to attempt to get rectified.

Cons

The GM was so unprofessional , disrespectful and not very knowledgeable. She talked a good talk about teamwork and being a family, which was the farthest from the truth. She was horrible at delegating what was to be done in order to be productive. She would expect you to be on the register with " constant customer" flow which would prevent you from keeping the store tip top, yet expect you to be on the floor recovering at the "same time", all while all she did was sit in the office. The management was shady and very unappreciative.In a rush, I left my key in the office door, which was cut off from the public, looking frantically for them while the whole time the assistant manager had them and refused to inform me. (shady people). The store hasn't been open a month and already five people have quit and numerous people who attended orientation and thought they had a job never got called or an explanation of why they are not working. Sad management! My life is stress free and better without people like her and her shady minion in it. I brought some of the issues to corporate, but nothing was done. Corporate doesn't care so don't bother contacting them.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, staff, and people to work with

Cons

None I loved it all

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

-20% discount -med, dental, vision benefits -20-ish minimum hours per week -genuinely can be a fun store to work in when run well

Cons

-store managers have little to no oversight and cross professional boundaries often - hr is ineffective, document everything yourself, report to the EEOC -growth opportunities in the store are very limited and they will lowball you no matter what you do or sacrifice -crazy turnover because the expectations are unrealistic store managers lie about pay budget to everyone -more likely to hire teens and students because they are easier to take advantage of for little pay, only needs adult for when teens and students cannot work (night shifts, school days) - nearby stores, especially if in a strip mall or shopping center, like tj maxx have higher base pay, better benefits, better security, and more hour availability

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