Low volume store = easy days but rarely 40 hours. - Merchandise Manager Five Below Employee Review

3.0
Sep 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Some days are busy and full of tasks, some days are slow and all there is to do is help customers and clean up their mess (Each a pro and a con in itself) Great environment, depending on your team.

Cons

Only full time positions are store manager, Merchandise Manager, and Customer Experience Manager; And still only get 35 hours on average in a lower volume store. Small staff in stores = difficult to find coverage for a call off. Cashiers get about 4-12 hours a week and end up leaving bc they don't have enough hours Often in store by yourself because there is not enough budgeted hours to have the store properly staffed.

Explore other reviews about Five Below

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun environment Fun coworkers Always something new to discover

Cons

Low pay Not enough hours

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary and bonus opportunities, and talented colleagues.

Cons

I rarely write reviews, but I hope this helps others understand the culture I experienced. I joined the company excited about the opportunity and dedicated myself to delivering results, building strong cross-functional partnerships, and supporting the business. Throughout my time there, I consistently received positive feedback from stakeholders and colleagues and was never made aware of any performance concerns or gaps. I was a top-performing team member and delivered consistent business results. My employment ended without warning. The explanation I received was simply that the company had “decided to move in a different direction." There had been no prior coaching, performance improvement plan, or conversations indicating my role or performance was at risk. It was a complete shock—not only to me, but also to many of my peers who reached out expressing surprise and frustration. The most disappointing part wasn’t just the decision itself, but how it was handled. Transparency, honest communication, and respect seemed to be missing from the process. Employees deserve timely, candid feedback and the opportunity to address concerns before life-changing decisions are made. Instead, I was left trying to make sense of a decision that didn’t align with the feedback I had consistently received. No workplace is perfect, and difficult business decisions sometimes have to be made. However, if you’re considering joining this organization, I encourage you to ask thoughtful questions about leadership communication, performance management, and how employees are supported when priorities shift. Your experience may depend heavily on the team and leadership you work under. Cons: Lack of transparency, inconsistent communication, limited psychological safety, and an environment where employees may not receive honest feedback until it’s too late.

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