Great Place to Work - Anonymous employee Five9 Employee Review

5.0
Nov 30, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Five9 has a customer first mentality driving everything that it does. Your teammates are always there to help you when you need it. The company is growing in leaps and bounds and is the only completely cloud solution in the space. Our win rate on new sales against competition is over 70% due to reliability, best in breed applications, features, and ability to execute.

Cons

There really aren't any cons to working here. Five9 believes that if they take care of their employees, their employees will take care of their customers.

Explore other reviews about Five9

5.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

4
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