Infrastructure unable to meet customer demands - Anonymous employee Five9 Employee Review

3.0
Jan 10, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company that fosters input and creativity. Huge growth in all areas. Very competitive product.

Cons

Growing pains are causing the company to buckle internally. Support lacks depth and accountability. Engineering and development are mostly Russian and are reluctant to break away from build projects to for support issues. customer facing roles are vulnerable to clients outbursts with little infrastructure support with heavy escalations and delays.

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Five9 Response
12y
Thank you for your feedback, and we wish you the best in your future endeavors.

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Cons

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1.0
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Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

4
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