What a breath of fresh air - Platform Engineer Five9 Employee Review

5.0
Oct 2, 2020
Recommend
CEO approval
Business Outlook

Pros

There are many accolades, but simply put I would start with, "trust," which is key to me. From my start, I am seeing this isn't a focus from the bottom, but accountability is visible from the top down and vice versa. Five9 is definitely employee-centric, knowledge sharing, provides good pay, and is a giant when it comes to proper and great communication. This isn't just a factor of sharing ideals, but education and ownership.

Cons

The software is 100% cloud-based, and coming from a hybrid, or primarily premise-based history, having such flexibility would be good.

Explore other reviews about Five9

5.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

4
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