Terrible management and good luck getting promoted - Anonymous employee Five9 Employee Review

2.0
Jun 28, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great people work within the company, everyone is very helpful when starting, Upper market sales teams have the best management and actual sense of direction.

Cons

Pay is much lower than competing companies. Everything has gone downhill since the acquisition didn't go through. At the entry-level roles, there is almost little to no promotion path. Management is absolute garbage and the whole entire SDR/BDR organization needs to be restructured but they refuse to look into it. I know this has been mentioned to both managers and HR and yet nothing has been done about it. At the BDR level, the quota is the same no matter what market you are in, mid-market, enterprise or strategic.....so good luck hitting quota. Managers will sugar coat everything to make it seem like everything is going to be okay or "you are going to get that promition" but realistically not for 9 months. Managers are very lazy and do almost nothing for the team....never felt heard by my manger

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5.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

4
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