Pros
Everyone seems genuinely wonderful especially since there was a good emphasis on a culture fit in the interview. Sales onboarding was helpful and informative on the product. Not a true leader in the CCaaS space, but the product does seem pretty solid and is definitely moving towards that direction.
Cons
The benefits are terribly lacking and very behind the industry within the tech space. 401k match is laughable ($500 per quarter) Starting PTO days are lackluster (you start with 15 days, but they force you to take 3 days between Christmas and New Years.... so you basically start with 12 days of PTO). While they pay for your healthcare insurance premiums, it is very high for any dependents and the healthcare choices aren't amazing coverages.