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Five9

Engaged Employer

Five9 reviews

Falling quickly - Product Manager Five9 Employee Review

2.0
Jul 31, 2023
Product manager
Recommend
CEO approval
Business Outlook

Pros

Mainly good people. Hybrid option. Nice offices.

Cons

In the past 6 months (2023), is beginning to fail miserably. Someone else mentioned "Good 'ol boys club," and I concur. There has been a drastic change from a forward-thinking, strong, and modern push to an archaic, fossilized, and old-school though process. It is visible in all areas. C-suite is now composed of an exclusive club of older white males, whose ideas start and stop with them. DEI is non-existent in higher levels, and what used to be a highly collaborative company with a clear open-door policy and employee-first vibe has now downgraded to a cube farm with empty promises and employees wishing for the way things used to be before the old CEO returned.

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Five9 Response
2y
Thank you for sharing your candid insights. We truly appreciate your perspective and feedback, and would love the opportunity to better understand and address your concerns. We're committed to celebrating diversity and fostering an inclusive environment for all of our employees, and we are truly sorry to hear you feel this commitment isn't being met. If you’re comfortable, we encourage you to reach out and set up time with Tricia Yankovich or your People Partner to discuss your feedback further.

Explore other reviews about Five9

5.0
Mar 27, 2026
Technical account manager (tam)
Recommend
CEO approval
Business Outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
May 20, 2026
Account director
Recommend
CEO approval
Business Outlook

Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

4
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