Not recommended. - Anonymous employee Five9 Employee Review

2.0
Sep 8, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free health insurance and that is about it.

Cons

1. No career ladders. 2. Not much opportunity to learn skills that you can use to advance your career outside of Five9. You may get the bigger title but not useful skill sets outside. 3. Suddenly, new CEO decided that all employees within 50 miles from the office are mandatory to go to the office (which was not the case even before the COVID). 4. PTO is 3 weeks, but you need to spend 3 days at the end of year, so you have only 12 days you can freely use. And no Sick Leave. 5. 401K match is only $500 per quarter.

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Five9 Response
2y
Thank you for taking the time to provide your insight. Opportunities for continued learning and development was a key area of improvement identified for us during our most recent engagement survey. We are committed to providing employees with the ​necessary tools to feel enabled and empowered to grow and develop in their careers. We have been working diligently to provide more structure around growth and learning and welcome the opportunity to learn more about what this looks like for you. Our strong culture is the key to our success. We believe bringing employees together in person fosters collaboration, creativity, and connectedness. We’ve invited employees near our offices back in and support our remote employees through local in-person events. We are excited to be working together to bring joy to our customers and each other. As a growing company, we are continually reviewing our total rewards strategy including 401K and time off. This year, we were thrilled to include additional paid days off as well as recognizing Juneteenth, bringing the total paid time off to 29 days. Additionally, we were thrilled to recently roll out global access for all covered employees to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises. We appreciate feedback in all forms and would love to hear more about what is and isn't working for you at Five9. We have an amazing team of People Partners and encourage you to reach out to your designated People Partner or Tricia Yankovich directly to further discuss.

Explore other reviews about Five9

5.0
Mar 27, 2026
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Pros

Treats you great. Control of your own schedule

Cons

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1.0
May 20, 2026
Recommend
CEO approval
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Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

4
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