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Five9

Engaged Employer

Five9 reviews

Beware of retaliation - Anonymous employee Five9 Employee Review

1.0
Dec 20, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Compensation Remote WFH positions Flexible PTO

Cons

There has been a discernable shift since key leadership left in the culture at Five9. Workloads increasing, and some concerning changing around RTO and bonus structure that were not adequately addressed by leadership before implementing. A few others and I that had brought up diversity concerns to HR were put on vague "PIPs" despite being star employees prior, and let go with very little severance, or resigned because of the unfair treatment

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Five9 Response
2y
We appreciate you sharing your perspectives. Our culture is vital to the success of our business, our customers and employees. We work diligently to maintain an environment which allows all our Five9 team members to feel comfortable sharing their knowledge and experience as we all work to bring joy to our customers. We regret to hear that you did not feel this was true during your years at Five9. We agree that diversity is something Five9 should continually be working on and supporting. Working toward addressing diversity at the hiring stage as well as within our Five9 community through the introduction of bias training and continued support of our ERGs is just the beginning! We wish you all the best.

Explore other reviews about Five9

5.0
Mar 27, 2026
Technical account manager (tam)
Recommend
CEO approval
Business Outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
May 20, 2026
Account director
Recommend
CEO approval
Business Outlook

Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

4
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