The company seems to be on a downward trajectory - Developer Five9 Employee Review

2.0
Aug 27, 2024
Recommend
CEO approval
Business Outlook

Pros

People are intelligent, compassionate, and kind.

Cons

Five9 has really gone downhill over the years. We used to have a strong culture, whether you were working remotely or in the office. But after COVID, it feels like remote workers have been completely overlooked. We're no longer included in any of the in-office events, and it seems like there's no effort to engage us anymore. It’s frustrating to see our CEO constantly bringing in friends, while those of us who’ve put in the hard work to move up barely get a shot. It’s as if positions are handed out based on connections rather than merit. On top of that, there's no clear direction. We're left to navigate through constant chaos, just repeating the same cycle over and over.

Explore other reviews about Five9

5.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

4
See reviews by: Helpful|Rating|Date|All