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Five9

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Five9 reviews

Dysfunction Junction - Anonymous employee Five9 Employee Review

2.0
Mar 21, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great East Bay location - Decent work/life balance - Revenue continues to grow - On the road to sustained profitability, so stock should continue to respond - Cloud is the future so company outlook is good

Cons

- Extremely small budgets - Certain departments running very lean (not willing to invest in additional headcount / outside help to alleviate heavy workloads) - CEO micromanages (extreme lack of trust in employees outside of his inner circle) - Many employees / vendors are personal friends of CEO - Departments often fail to work together harmoniously (lots of silos) - Lacks team philosophy - Renegade sales force rarely follows protocol

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Five9 Response
10y
Thank you for your comments. We are glad that you enjoy a healthy work/life balance at Five9 and believe that the company outlook is strong - we feel the same! In order for us to continue to grow profitably, it is essential that we closely monitor spending and focus our investments in key areas. While we realize this can be frustrating for some, we recognize and truly appreciate the hard work, commitment and ongoing contributions of our employees to help us achieve our goals.

Explore other reviews about Five9

5.0
Mar 27, 2026
Technical account manager (tam)
Recommend
CEO approval
Business Outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
May 20, 2026
Account director
Recommend
CEO approval
Business Outlook

Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

4
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