Loyalty Consultant - Loyalty Consultant Fivestars Employee Review

1.0
Apr 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Co-workers are great! Free lunch on Mondays and the health benefits, 401K, profit-sharing, ample time off and pet friendly office were all great!

Cons

If you're looking for an outside sales role look somewhere else Cool co workers but friendships were made through the same frustrations we had with the company from top down! Even though the benefits and time off was outstanding and definitely a way to reel me in, I am so sorry I moved for this job. Overmanaged and underled. Metrics based system where metrics took precedence over sales. This is not an exaggeration. Multiple new reps selling 150-200 percent of quota being questioned on why they missed the cold call quota by 5. Really? Let's use some common sense here. Other reps selling literally zero that were hitting metrics were praised for following "the process". A mandatory Monday call block where you would make 50 calls to make appts but if your team didn't set enough appts during the block you had to miss the appts you made that afternoon. Really? Let's use some common sense here. 7-10 meetings a week on improving the process. When can we actually focus our energy on selling? I remember one week we had a call block all day on a Monday and nobody had time to go out that day to work and the following Friday we had 4- 1 hr long meetings. Hmmm isn't that a 3 day sales week? Really? Let's use common sense here. No leadership! Micromanaging would be a compliment to this company. I heard one rep say this was NANO managing. Leads! What leads? They are all cold. All the "warm" leads go to the veteran reps which they basically take and close because they want to make sure someone can close them. They believe that once a rep closes 15 deals they are ready to get "warm" leads. Really? Let's use some common sense here- sales 101: a veteran rep should have a mix of cold and warm leads. They should have partnerships and referring relationships from the clients they have signed up over the last 2/3 years. Most organizations but no this because this would make sense spread all the "warm" leads evenly giving Everyone a chance to make more money and get better. Wouldn't this system make veteran reps lazy and weak and make new reps frustrated and lose confidence? Just a guess. Out of the 4 people I interviewed with 3 are gone! Out of the 7 people I started sales training with 6 are gone. 2 months into my job the sales director quit and 2 people on my team are gone. Is this a retention company? And the worst part about all of this is that everything and anything gets pushed underneath a rug like nothing is broken or wrong when in fact this is broken as a sales organization can be. Seriously I can go all day and night with countless examples of why not to work here but just trust me and move to the next job opening. Out of the last 30 reps they have hired which represents 3 months of onboarding over 24 are long gone.

Explore other reviews about Fivestars

5.0
Apr 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Great experience and learned a lot

Cons

None really. It was a good experience.

4.0
Jan 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good ppl and good pay

Cons

A lot of work being a start up

See reviews by: Helpful|Rating|Date|All