Room for Growth and Chaos - Contact Center Representative Flagstar Bank Employee Review

Users say... "Good benefits if you care about that" "Pay was good until merger with to NY Bancorp and my department was outsourced to India" "The people were great and going to work was always a pleasure" "Good work life balance for the most part" "With COVID going on I could work from home and the hours were flexible." 

Users say... "Management is poor." "Lots of layoffs" "managing managers have very little idea of the work employees are doing and instead rely on gossip from ladder climbers." "Staff is afraid of upper management and do not voice their concerns transparently as they have witness management retaliate." "Only cares about how she looks to her senior leadership and steps on the ones below her."