Great resources and culture, but fast-paced product launches can cause confusion - Customer Success Manager Fleetio Employee Review

I truly love the work I get to do every day at Fleetio. The people are genuinely kind, smart, and helpful. There’s strong flexibility and trust with work-life balance. Fleetio also feels like it’s in a really exciting stage. It’s beyond the early startup days, but there’s still plenty of runway to help scale the business, work on special projects, and have a real impact. I’ve also appreciated the amount of autonomy in my role. I’m given a clear target, but I have the space to determine the best way to get there.

Indicative of a lot of tech companies, the pace may not be for everyone. Priorities can shift at times, so you do have to be flexible and on board with doing what's best for the business, even if it means switching gears and going in a different direction at times.

I loved my team. Remote work was convenient and led to hiring great talent. It felt like we were working on a product that genuinely helped people do their jobs better.

I wasn’t going to write a review until I saw that other reviewer implying that the people leaving or being laid off were simply unable to cope with change or had poor work ethics. That is patently false. The leadership brought in by investors shifted Fleetio from a people-first/customers-first company into a profit-at-any-cost, buzzword-tossing, hype machine. Product thinking has devolved from “What can we improve to help our customers?” to “What can we do to win [Large Potential Customer]?” You will not have project stability. You will be doing the workload equivalent of 3-5 roles. You will be told the reason you feel underwater is because you aren’t using AI correctly. You will then be told to stop using AI so much because it’s too expensive. You will be told that the company is in a solid place financially. You will then be told that people had to be laid off as they tout record numbers and a NASCAR sponsorship. People are leaving because their trust in the company’s leadership is broken and they’re worn out with the constant firings, lay offs, and goalpost shifting.