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      Flex

      Engaged Employer

      Flex reviews

      Wants to have good customer service, but doesn't understand how - Anonymous employee Flex Employee Review

      3.0
      Dec 5, 2012
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Appears to want to improve customer service, Great lower management

      Cons

      Higher management is very detached, You hear a lot of text-book phrases about improvement and customer service but you quickly realize they are reading from a book and don't understand the underlying principles and qualities that lead to great customer service. Day 1 of training includes a slideshow that says "We are NOT legally required to give you breaks, but we do." That, in itself, shows that they are more concerned with setting the stage for removing breaks than they are with understanding why breaks are important for morale.

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      5.0
      Apr 17, 2026
      Quality assurance leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very friendly, as close to family as a company can get. Extremely large, so support exists for any task, even if not on site.

      Cons

      Long over burdened processes for capital to produce quality goods, on time. Pay for talent is lower than industry average

      3.0
      Jul 12, 2026
      Equipment maintenance technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get a lot of experience with many tools you support. Good people you work with. The knowledge, the training you get when you support over 100 different types of tools.

      Cons

      Management is lacking in training, they don't know how to handler conflict. No confidence in leadership, we are told one thing and never seems to follow through. No accountability

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