Beware of the "fake" reviews - Customs Brokerage Representative Flexport Employee Review

Ryan Petersen here, CEO of Flexport. First off, we never post any fake reviews, that's a lie. But it is sadly true that many people with industry experience have struggled to find success at Flexport. Their failure rate is far too high, and helping people from the traditional industry adapt to life in our culture is an important initiative for employee onboarding. Many of our brightest stars have lots of industry experience, so we know how important it is to help make those folks successful. Global logistics is hard, we need their expertise. Our culture is built around empowerment of cross-functional teams, without a lot of top-down decision making. This can feel very chaotic if you are used to working in an environment where executives give instructions and you are expected merely to execute them. Instead we prefer to show teams a problem and let them come up with their own solution, with the role of management restricted to showing why the problem matters, and helping the teams to get the resources needed to execute their solutions. We've seen that this style of work isn't for everybody, and we have work to do to train people who come from more hierarchical companies how to succeed in our environment. The results speak for themselves though. We've become a top 20 freight forwarder on the Transpacific (one of the two most important trade lanes in the world) in just 3.5 years since our first revenue. We've consistently maintained a net promoter score (NPS) in the mid-60s, with 170% negative net churn (rather than losing revenue from customers over time, we grow revenue in each cohort quarter after quarter after quarter). And perhaps the thing I'm most proud of is that we've had virtually zero undesired employee attrition since founding. We still have a lot of work to do to create an environment that makes every employee we hire successful. We are rolling out new programs about adapting to life in a startup, and working in a culture of empowerment for our 2 week "Flexport Academy" training that we do for new hires. However, even before those programs are fully implemented, I'm confident saying anybody smart, hard-working, and passionate about creating value can succeed here.