Pros
-Weekly meetings were sometimes fun with trivia competitions. -The original Help Desk team would try to help as much as possible if we had questions about helping their stores.
Cons
-Horrible transition from one company to this company. -They made our original restaurants suffer from getting help by making most of our Help Desk team focus on the restaurants that already had plenty of help from Flynn's original Help Desk team. We would often have over five times the normal amount of missed calls in a day, and many stores on hold for extremely long periods of time due to this. -We went almost an entire year before I left where they wouldn't hire any new people to help as multiple people quit and we were very short staffed which caused us and our stores to suffer even more. -All in all, our company was acquired by Flynn but we were all left feeling mostly unimportant to the team which resulted in a lot of us quitting.