Pros
Free donuts and bagels once a week. Friendly co-workers considering the amount of stress and problems that exists in the support department.
Cons
The Technical Support workforce is severely understaffed. The tenured techs receive no form of compensation for their dedication or hard work outside of an email that is sent out recognizing the amount of time they have spent with the company, which only happens once you've been there half a decade. As an engineer you are held to completely unrealistic expectations in regards to work load and are constantly receiving the worst end of the stick from customers who don't understand how severely understaffed the workforce is. The management in Technical Support is literally useless. They have no means, methods, or desire to assist their subordinates in any way. There is no interaction outside of a weekly team meeting which consists of the most redundant useless information you could imagine. They fail to prioritize anything correctly and never back up or assist engineers in any way, constantly shrugging work and responsibility with complete apparent disdain to any and all problems. A quarterly bonus that was promised and rightfully earned was disregarded and not issued due to a clerical error, but the company still refused to own up to the error and compensate those who had earned their bonuses.
