Pros
Great security software\hardware product which you get to use SQL, AD, Windows, Linux, Cisco,SSL,proxy, etc... in environments from small businesses to government facilitites
Cons
Hostile work environment. This may have changed. VP of Support knew that the majority of customers were going to Premium support, but did not hire accordingly to handle the volume till after the fact. Managers would each have a favorite tech or two and if you were not one of the favorites than you were just another slob on the phone. Techs with experience were not valued and no effort made to keep seasoned techs. New techs are hired on with higher pay and better title without knowing the product. The best way to get promoted would be to quit and re-apply a few months to a year later. High turnover due to hellacious workload with little to no respect from management.