Not Sustainable - thin-skinned leadership run scared - afraid of CEO - Sales Forrester Employee Review

2.0
Jun 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Forrester has a wonderful heritage based on its Cambridge roots and heady days of building an exciting stable of analysts and research playbooks. Many kind, interesting and intelligent co-workers in Research who bring a much needed calm reassurance.

Cons

Notwithstanding HR’s concerted effort to organize Glassdoor activities to encourage positive reviews, there was a growing and pervasive sense over the past 5 years that the senior leadership is stuck in a kind of Groundhog Day scenario. Every year a new slate of senior sales / consulting leaders are introduced by George who proclaims his full support for the new and improved GTM model. But the LT all run/act scared, united by their anxiety of what the CEO will do next. George respects and shows a kind of doting kinship to the analysts. Everyone else knows they are expendable which generates rampant instability and turnover that doesn’t just wreak havoc on Sales, but erodes the kind of collaboration so vital in this business. There is a certain carpet-wearing exec whose abuse of others is legendary.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Forrester is a truly rewarding place to work. I feel like I make a meaningful difference every day, both for our clients and within the organization. The colleagues here are exceptional. They are smart, collaborative, and genuinely supportive. I’m constantly learning from a talented group of people who care deeply about the quality of their work and the impact it has. The culture encourages thoughtful problem-solving, professional growth, and doing work that matters.

Cons

The most challenging aspect right now is the current business performance, which can create uncertainty and added pressure across teams. At times, this environment can impact workloads, decision-making speed, and overall predictability.

2
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Forrester Response
1mo
Thank you for your many years of contribution to Forrester ! I’m really glad to hear how strongly you feel about your colleagues and the impact of the work. It's wonderful to see the combination of thoughtful problem-solving, collaboration, and meaningful outcomes reflected in your experience. You’re also right to call out the challenges of the current business environment. Periods of change and performance pressure can create uncertainty, and I know that can impact workload, pace, and predictability. I am confident we are on the right path towards growth this year and it wouldnt have been possible without great colleagues like you. Thank you again for your candid feedback, it means a great deal coming from someone with such deep experience at Forrester. Jobina Gonsalves Chief People Officer
3.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart people work here, work-life balance is ideal if you have a good manager.

Cons

Morale is low, leadership is extremely out of touch with the sentiments of the workforce.

1
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