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      Forrester

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      Forrester reviews

      Run - Customer Success Forrester Employee Review

      1.0
      Feb 14, 2023
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      I used to be super proud to work at Forrester.

      Cons

      This used to be a great place to work, I'm extremely disappointed in how our exec team has lead us in the last few months, with no hope for improvemet. Harsh layoffs have left teams with unrealistic work load burdens. We don't practice what we preach in our research. They have eliminated merit raises (that were never over 2.5% anyways), cut the bonuses, and expect everyone to pay to commute back into the office again with 2 weeks notice (prepare to pay $150 a month to park and no assigned desks). Customer Success is majorly underpaid compared to CS roles at other companies. Half the time I'm not even sure the exec team knows what the Customer Success org is. If you want a promotion in CS, prepare to jump through years of hoops and empty promises, and not being paid to do so.

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      5.0
      Jun 1, 2026
      Director, customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Forrester is a truly rewarding place to work. I feel like I make a meaningful difference every day, both for our clients and within the organization. The colleagues here are exceptional. They are smart, collaborative, and genuinely supportive. I’m constantly learning from a talented group of people who care deeply about the quality of their work and the impact it has. The culture encourages thoughtful problem-solving, professional growth, and doing work that matters.

      Cons

      The most challenging aspect right now is the current business performance, which can create uncertainty and added pressure across teams. At times, this environment can impact workloads, decision-making speed, and overall predictability.

      2
      avatar
      Forrester Response
      1mo
      Thank you for your many years of contribution to Forrester ! I’m really glad to hear how strongly you feel about your colleagues and the impact of the work. It's wonderful to see the combination of thoughtful problem-solving, collaboration, and meaningful outcomes reflected in your experience. You’re also right to call out the challenges of the current business environment. Periods of change and performance pressure can create uncertainty, and I know that can impact workload, pace, and predictability. I am confident we are on the right path towards growth this year and it wouldnt have been possible without great colleagues like you. Thank you again for your candid feedback, it means a great deal coming from someone with such deep experience at Forrester. Jobina Gonsalves Chief People Officer
      3.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart people work here, work-life balance is ideal if you have a good manager.

      Cons

      Morale is low, leadership is extremely out of touch with the sentiments of the workforce.

      1
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