Poor Morale and More Trouble Ahead - Business Analyst Forrester Employee Review

1.0
Apr 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Almost every Glassdoor review says it: The people. A lot of great colleagues who are smart and try to do their best under declining conditions.

Cons

The executive team flipped a switch, going against the empathetic image they spent years building up for the company. I guess it was fake at its core because the empathy is gone. Employees are now just inputs. Executives have closed their ears and eyes and no longer listen to employees. That's not going well because morale is bad (layoffs and then a fast, unexplained return to office hybrid mandate, plus financial targets being hard to hit). There's an obsession with "contract value" (CV) that doesn't make a lot of sense because CV is a financial metric that means nothing to customers or employees. I have lost faith in the vision, if there is one.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Forrester is a truly rewarding place to work. I feel like I make a meaningful difference every day, both for our clients and within the organization. The colleagues here are exceptional. They are smart, collaborative, and genuinely supportive. I’m constantly learning from a talented group of people who care deeply about the quality of their work and the impact it has. The culture encourages thoughtful problem-solving, professional growth, and doing work that matters.

Cons

The most challenging aspect right now is the current business performance, which can create uncertainty and added pressure across teams. At times, this environment can impact workloads, decision-making speed, and overall predictability.

2
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Forrester Response
1mo
Thank you for your many years of contribution to Forrester ! I’m really glad to hear how strongly you feel about your colleagues and the impact of the work. It's wonderful to see the combination of thoughtful problem-solving, collaboration, and meaningful outcomes reflected in your experience. You’re also right to call out the challenges of the current business environment. Periods of change and performance pressure can create uncertainty, and I know that can impact workload, pace, and predictability. I am confident we are on the right path towards growth this year and it wouldnt have been possible without great colleagues like you. Thank you again for your candid feedback, it means a great deal coming from someone with such deep experience at Forrester. Jobina Gonsalves Chief People Officer
3.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart people work here, work-life balance is ideal if you have a good manager.

Cons

Morale is low, leadership is extremely out of touch with the sentiments of the workforce.

1
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