Used to be great, but not anymore. - Account Manager Forrester Employee Review

1.0
May 4, 2023
Recommend
CEO approval
Business Outlook

Pros

I have met some of the best people while working here. I truly feel blessed by the paths I've crossed. I had no idea what kind of world I was entering when I started here, but I learned an incredible amount. I'll list in bullet points the pros: - teammates/coworkers - flexibility - the initial support for moving in different parts of the org - internal promotions - clients you work with - overall knowledge obtained in different industries

Cons

The Forrester I joined in the beginning is not the Forrester when I left. Where do I even begin.....I do not think Forrester practices what they preach selling customer obsession. I do not think they are customer obsessed in the slightest. I bent over backwards to get things for my clients and on a rare occasion it was approved. I think the combination of covid, the economy flailing, and new product was a recipe for disaster. Read the room. Although there were initial plans for the new product to be released, I think understanding what the clients need in this moment of time is MOST important and how you will gain retention, but what do I know...I'm only an AM1 whose opinion doesn't matter. I am so tired of people being ok with things getting pushed under the rug. Our EX is a joke. Maybe they should read a report or two of their own. Employees are not made to feel supported. There is no transparency in the company. Things are handled very immaturely. Forrester is pushing out all of its amazing people, and I hope they start to see it. LISTEN TO YOUR PEOPLE ON THE FRONT LINE. They can give you the real answers. Live a day in their shoes.

Explore other reviews about Forrester

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Forrester is a truly rewarding place to work. I feel like I make a meaningful difference every day, both for our clients and within the organization. The colleagues here are exceptional. They are smart, collaborative, and genuinely supportive. I’m constantly learning from a talented group of people who care deeply about the quality of their work and the impact it has. The culture encourages thoughtful problem-solving, professional growth, and doing work that matters.

Cons

The most challenging aspect right now is the current business performance, which can create uncertainty and added pressure across teams. At times, this environment can impact workloads, decision-making speed, and overall predictability.

2
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Forrester Response
1mo
Thank you for your many years of contribution to Forrester ! I’m really glad to hear how strongly you feel about your colleagues and the impact of the work. It's wonderful to see the combination of thoughtful problem-solving, collaboration, and meaningful outcomes reflected in your experience. You’re also right to call out the challenges of the current business environment. Periods of change and performance pressure can create uncertainty, and I know that can impact workload, pace, and predictability. I am confident we are on the right path towards growth this year and it wouldnt have been possible without great colleagues like you. Thank you again for your candid feedback, it means a great deal coming from someone with such deep experience at Forrester. Jobina Gonsalves Chief People Officer
3.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart people work here, work-life balance is ideal if you have a good manager.

Cons

Morale is low, leadership is extremely out of touch with the sentiments of the workforce.

1
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