Pros
You get to help people in need and feel like you can make a difference for some patients. Job is remote and they pay a stipend for internet costs etc...
Cons
There is very little upward mobility in this position currently because the company spun off from LabCorp and then there were layoffs. It's also very hard to make your mark in a program because it's very common to shift around from program to program pretty often and with that change supervisors, making it hard to make a lasting impression. Training is okay at best, as it usually is trying to impress clients with how quick it's done, and many times it feels like you're just pushed into taking live calls before you feel confident in your knowledge. You are given minimum time to handle the work from each call, often time meaning you have piles of work to catch up on , though it's slightly that from program to program. Some programs are inadequately staffed, trying to keep their costs down for meeting their expectations from their clients, but therefore causing unnecessarily large workloads the agents. There are also very few pay increases. I've been here for 4 years and I've had less than a dollar worth of increases of pay during that time.