Customer Service Representative - Customer Service Representative Forward Air Employee Review

1.0
Nov 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, as the management is hard ever there Some drivers are really great to work with FA Customer Care team is the best!

Cons

Dealing with sexist, rude, crude, disgusting drivers The pay scale is absolutely terrible The management is absolutely ridiculous and uneducated There is no such thing as an open door policy, if you have a problem it is better to just keep it to yourself as they will more than likely fire you for not thinking the way they do. Doing 100 times more work than expected, doing managers jobs, and being expected to without the proper pay

Explore other reviews about Forward Air

5.0
Sep 28, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pro family and treat employees very well.

Cons

I don’t have anything negative to say

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable work, very little risk

Cons

No room for growth or advancement

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