Micromanage, staff turnover, expect you to do your job without technical equipment that work or systems in place, be ready to spend minimum 8 hrs of your 40 with IT-then threatened constantly that there will be repercussions if you do not have work completed and meet goals/deadlines. Management-PC/TL do not follow policy instucting staff there is the State way and there is a Forward Service Way then pass the buck and blame lower level staff when an audit/survey occurs. You have ongoing required all staff meetings where you will be assigned to join a team for improvement. Yet no time to work as a team and instructed to come up with a process of moving forward and present this plan to the rest of the team. At these same meetings policies and procedures are reviewed where you are given the same or new information but never the time to organize back at your office/desk. Your day will consist of constant interuption from 3 different managers sending emails-along with QA, HR, IT and Community Relations on new procedures changes implementations and timelines of completion all while trying to manage a caseload and work with the community providers. You will be told that you manage your own calendar and no reason for you to be behind with a small case. Management does not consider the clients barriers you are working with/consider the limited access to services needed in Rural Areas or the amount if time that is required to complete and processes systems if you are in a 1-2 person office. You will be told to have an open door policy but do not let clients interupt you while trying to work on assignment to control the walk inns. Your days will be constant interuption. You will leave feeling as if you have accomplished nothing at the end and clueless how to restart the next. Those who were cc'd in emails sent to you will bombard you with more emails- reminders, questions of completion or giving you the expected time of completion. If you do not reply then you get Skype or look the light is blinking on your phone. But wait a minute I have a client in my chair upset with a screaming child. The computer system broke down during the last visit now we are behind completing everthing by hand. IT has taken over. You have worked with 3 different techs. This week with again an average of 8 hrs used up. Tommorow that you requested off-you can forget about. It is as if you took a hammer to the technical equipment in the office so you will be punished. You have an EA person who just showed up15 minutes late, your next appt. Is scheduled in 30 minutes. No matter how you coordinate rearange you will always be behind. You will be belittled, under minded and informed unorganized. You will question your own compitencancies after awhile because you have had to explain yourself so many times and no one is listening. You keep being told to meet the goals/numbers, deadlines-that you need to have more self confidence yet you can't make a decision without completion of a check off sheet that needs to be approved and reviewed with a supervisor prior to that decision. You will hate your job, you will not sleep it will effect you mentally and physically from being beat down and when you request earned PTO time off for your own well being to address your own mental health needs you are denied. No one available to cover your office or questioned if you coordinated coverage for your requested time off. Who is there to cover when every coworker is in the same position? Why should it be the casemanagers job to see that there is coverage for the office door to remain open yet it is okay to close it and stick up a sign when your required to go to all staff meetings a couple times monthly for another beating. You will come into this job with enthusiasm and determination. In the end you will be in the motion reminding yourself daily that you have done your best and all that you can. You are hired in for one position and they leave you guessing as to where you are on the chess board and what is going to be the next move. All I can say is I have met some great people who deserve an employer who appreciates them as I have not seen a case manager who did not give 100%.
