A non-profit lost its way - Anonymous employee Forward Service Corporation Employee Review

FSC used to be a great place to work but the organization has lost its heart. The senior management in Madison seem to believe that the field staff aren't working hard enough, aren't smart enough to grasp the concepts presented, and constantly berate and diminish the efforts of those actually doing the work. The people in the main office have no idea how difficult it is to navigate a series of measures that conflict with one another in a supposedly customer service focused program while constantly being asked to take on more. It never gets easier, you can't work harder, you are constantly made to feel like a failure. Maybe we are working hard enough, maybe it's not the people doing the work who aren't doing the right thing--maybe it is the program? You are only capable of handling so much criticism before you exhaust your compassion. We are beaten up almost daily about performance but we are the best in the state--if no one else can do it better, why are you crushing your workers? We aren't dumb, incompetent, unmotivated, uneducated animals like you chose to treat us. FSC staff are losing steam quickly, everyone has a breaking point. Start appreciating your staff!