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Forward Service Corporation

Engaged Employer

Poor Leadership, Bad Morale, Awful Benefits - FSET ( FoodShare Employment Training) Employment Specialist Forward Service Corporation Employee Review

1.0
May 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Most of the employees are great to work with. There are a lot of great ideas and energy with new staff, but that quickly diminishes after you realize it is all smoke and mirrors with the many levels of management and leadership in place. We are told that the company strictly abides by the 'Impact Code,' and IF management would follow this with all levels of employees I am sure it would be a much better place to work. The hours, M-F 8-4:30 aren't bad, but it's expected with a job like this. Overall, the only highlight of working with this company so far is the program participants that you come into contact with.

Cons

Challenges of working here? HA! It is no wonder that there is such high turnover. When you first get hired you attend Orientation where they try to make you believe that you work in a team environment where there's an open door policy. You find out fast that you are not allowed to speak with ANY members of management, no exceptions, and all communications/concerns need to go through your Team Lead. There is no such thing as structured training and you are responsible for learning a lot of things on your own. The entire corporation is poorly ran and mismanaged resulting in staff feeling unsure of any type of job security and always looking for new jobs elsewhere. Its a disappointing place to be employed. And did I mention poor benefits? As someone mentioned earlier, if you quit or get fired you lose all your vacation pay that you earned throughout the year.

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Forward Service Corporation Response
11y
We understand that you are a current employee who doesn’t like your work environment and that’s definitely something we don’t want, especially as you say that you enjoy working with the participants (which we definitely do want). As with all organizations, we do have a chain of command here at FSC and it starts with the Team Leader. We don’t intend this to stifle interaction, but it is only fair that you start with the first-line supervisor first. However, if you aren’t getting results, you should certainly feel empowered to speak with a Program Coordinator or our Human Resources department. We want every employee to feel valued because our people are our service. We especially want our Impact Code to be the core of everything we do and how we interact with each other. We are reviewing and improving our training offerings to help our leadership at all levels because, as the Impact Code says, we need to be constant students and we’re learning as the organization does. We offer the $1,000 referral bonus to our staff because we value them and believe that they can get us the people who will flourish at FSC and help us carry out our service mission.

Explore other reviews about Forward Service Corporation

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great support from co-workers and the opportunity to make a real difference for people in need.

Cons

Working with people in crisis can be stressful at times.

4.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Really good people with equally good intentions to help those who are in a vulnerable place.

Cons

There was a big pressure to get people to be enrolled into the program with no financial bonus incentive.

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