Pros
Work from home Pays decently Diversity amongst coworkers and some management
Cons
Unclear direction from management regarding internal policies and information provided to customers or clients Never any transparency with decisions Often depending on your supervisor there’s conflicting procedures Most supervisors and leads care more about how they appear to the team and higher ups than answering your questions No room for growth or raises They rarely approve time off because of call volumes, but will not disclose what an acceptable call volume is to allow for time off You are encouraged to use all your sick time in order to have any time off approved Often agents are shuffled among teams and subject to constantly changing expectations depending on the team