Humans used as live BOTTS - Call Center Agent Foundation for California Community Colleges Employee Review

Scripts, everything’s scripted and verbatim is required & they do stupid stuff like script “I am” instead of “I’m” and make down for not saying I am. The QA is an overkill. The scripts are absolute overkill and the job of a BOTT not a human being used as a scripted bot. Someone has crazy control issues and they can train a bot to say exactly what they want it to say. Things that were beneficial to helping with pin set up is no longer allowed and the result is they end up having to call again. Contract job only 5-6 months employment