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Foundation for California Community Colleges

Engaged Employer

Good Pay - Difficult Work Environment - Call Center Agent Foundation for California Community Colleges Employee Review

2.0
Jun 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits, especially for full-time long-term employees

Cons

The call center experience went downhill in 2022 when the SOP changed from being customer service related to more of an exact script. The call center agents are expected to handle calls like BOTS than as humans with a natural flow of conversation with callers.

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Foundation for California Community Colleges Response
3mo
Thank you for sharing your experience and for your time with us. We’re glad to hear you valued the pay and benefits. We also appreciate your feedback on call handling expectations. We’re always looking at how to balance consistency with allowing our team to engage naturally with callers, and your perspective helps inform that.

Explore other reviews about Foundation for California Community Colleges

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits Work Life Balance Team Support

Cons

None maybe some organizational structuring

3.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

WFH Slow season Nice coworkers for the most part

Cons

Back to back calls during summer A lot of scripting A lot of busy work

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