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      Foundever

      Engaged Employer

      Foundever reviews

      Foundever CSW - CSW I Foundever Employee Review

      4.0
      Jan 5, 2026
      Csw i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule, lower stress than other call center positions

      Cons

      Lack of resources for support, generally speaking if someone calls in and they bothered to look the problem up online you don't have access to anymore information than they do.

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      Foundever Response
      3mo
      Thank you for taking the time to share your feedback. We’re glad to hear that you appreciate the flexible schedule and the lower-stress environment compared to other call center roles. We also value your candor in sharing your experience with our organization. We believe the associate experience is the customer experience, and we are committed to ensuring our associates are well supported through extensive training and a wide range of resources. This is why we implemented our MAX (My Associate Experience) Program, which allows associate voices to be heard and encourages ideas on how we can continue to improve our benefits, tools, and training for both associates and managers. We will be sharing your feedback with the appropriate teams. Kim at Foundever

      Explore other reviews about Foundever

      5.0
      Jul 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training is easy to get through it’s nice to work from home doing so.

      Cons

      Haven’t really found any yet.

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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