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      Foundever

      Engaged Employer

      Foundever reviews

      Licensed Insurance Associate - Customer Service Associate Foundever Employee Review

      1.0
      Jan 8, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Good Training is provided to ensure one passes the official certifications, and also soft skills training for customer support. 2. A clear-cut working hours definition. 3. Always support available for any doubts on call. 4. Small perks based on actionables

      Cons

      1. Narrow break times 2. Stringent polices which are not employer-friendly 3. Non-flexible working hours (depending on the shift scheduled, no adjustments available) 4. Non-flexible working location (one has to be sitting in the assigned location on the desktop computer) 5. Very less PTO

      avatar
      Foundever Response
      4mo
      Thank you for your detailed feedback. I appreciate you recognizing the structured training, certification support, and on call assistance provided. Preparing employees thoroughly and ensuring support is available in real time is a priority. I also understand that scheduling flexibility, break structure, and PTO are important parts of the overall employee experience. Workforce requirements can vary by program and client needs, but feedback like yours is valuable as leadership continues reviewing policies and benefits to stay competitive and supportive. Thank you again for sharing your perspective. Jasmin at Foundever

      Explore other reviews about Foundever

      5.0
      Jul 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training is easy to get through it’s nice to work from home doing so.

      Cons

      Haven’t really found any yet.

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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