Pros
Lots of good, hard working people that work their tails off for very low pay.
Cons
Anything goes here ! Management documents nothing, total lack of processes documentation is intentional. Instructions are verbal rather than written where no record of actions remain. Simple things like backing up e-mail do not exist, also intentional where records will often be "lost" when you try to document failures in the system. Employees are paid the lowest possible rates based on the local economy, sites very close together can have huge gaps in Agent pay. There is no hope to Advance here , you may go from $7.25 to 8-25 in the first couple of years, but must meet numerous "gating" states to get your raises. Many workers at poverty level when working full time. 30% of employees cannot afford benefits. Awful 401K match = 1% Worst HR department I have ever seen in my life. Discrimination, harassment, playing favorites and nepotism is the norm. If ever there were a company that is a total cluster, this is it. Run, don't walk away