Decent pay, but training and support need improvement - Banking Foundever Employee Review

My experience at Foundever had several challenges that impacted my ability to succeed in the role. Training felt rushed because the priority seemed to be getting employees onto the floor quickly rather than ensuring everyone was fully prepared and confident. Once on the floor, mistakes were criticized even though additional practice, coaching, and preparation should have been completed during the training period. There were situations where practice exercises and additional guidance were introduced after employees were already handling live calls, which created unnecessary pressure and made it harder to feel prepared. The high call volume, understaffing, and fast-paced environment added to the stress, especially while employees were still learning the systems and expectations. I also felt there was a lack of consistent support from leadership. Instead of feeling coached and developed, it sometimes felt like employees were expected to meet high expectations without receiving enough tools or guidance to get there. There also appeared to be favoritism among employees, which affected the overall morale and fairness of the workplace. Communication from some members of management came across as unapproachable, with certain leaders appearing to have a condescending or “above everyone else” attitude rather than creating a supportive team environment.