Pros
The best thing about this job is its easy, you can dress pretty much how you want as long as appropriate, you sit at a desk all day and answer calls. Customers can be difficult at times but never to bad and it's not all the time.
Cons
The pay is horrible, lowest paying call center, no raises after 2 years, they show favouritism, don't work with you on schedule, mandatory overtime, and management lies and doesn't know what they are doing. Ever since the new OM's started there has been no recognition. Use to have things to look forward to at work but not since the 2 Nicole's took over. Let people that are related to management have any day off and any schedule they want. Just not a place to work, I would suggest only take job till something better comes along.